Frequently asked questions

You can take the measurements of your travel bag, shopping bag, tote, shoulder bag or accessory, by measuring the zipper (for length), the distance from the base of the bag and the upper opening of the bag (for height) and the base diameter (for bottom), as follows :
Length = measurement of the zipper
Height = measurement between the base of the bag and the top of the bag (excluding the handles or straps)
Bottom Width = measurement of the base of the bag

All of the colors displayed on-line are normally available for purchase, but stocks are limited and it is possible that a particular color will not be available at the time your order is placed. To be informed when the products you want are back in stock, you can subscribe to the stock alert directly on the product page.
The Hervé Chapelier collections renew their color lines each spring/summer and fall/winter season.
Note that, at times, there may be a discrepancy between the rendering of a color online and its actual look, for which Hervé Chapelier could not be held responsible.

Hervé Chapelier products are sold in a network of Herve Chapelier and multibrand or department stores. You can find the nearest point of sale by using our store locator.

You may order from this website if you reside in the United Kingdom. If you'd like to be delivered anywhere else, please go the the international website here or click to the 'WORLD' button in the upper left corner to select another country while processing to payment.

If you wish to place an order for delivery in Japan, please visit http://www.hervechapelierjapon.com

You can request a gift wrap at the time of your order. It consists of a pouch sealed with the Hervé Chapelier logo and an Hervé Chapelier ribbon.
See our Delivery page, Customer Service for more information.

You can write a short message to the person of your choice at no additional cost, whether or not you order gift wrapping.
The message will be printed on an Hervé Chapelier card and included in the shipment of the item ordered.

Confirmed orders are shipped within seven business days after the date of confirmation, by FedEx or like express courier, and (depending on the ultimate destination and FedEx limitations) delivery will be made within five to ten business days (depending on the destination) after the date of shipment. For more information, please consult our Delivery Page.

For orders to the United Kingdom, the minimum order amount is 150 euros, due to logistics and administration costs.
The final price being expressed inclusive of all applicable taxes (VAT), you won't have to pay any additional cost, particularly at the time of delivery.

Please go the international website by clicking on the "WORLD" button in the upper left corner of your web window. You'll then have access to our other shipping destinations : Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Kuwait, Luxembourg, Macau, Malaysia, Monaco, the Netherlands, Norway, the Philippines, Portugal, Saudi Arabia, Spain, Sweden, Switzerland, the United Arab Emirates, the United States, Canada, Australia, Taiwan, Singapore, Hong Kong, China and South Korea.

We guarantee the utmost security during your on-line credit card transactions.

Payments are handled on a secure network via CIC Monetico System or Paypal. Your bank details are never stored on the Hervechapelier.com server. All of the payment steps are entirely encrypted and protected. The SSL protocol (Secure Socket Layer) that we use, which works together with the credit card payment network, guarantees that the information linked to your order and the number of your bank card are not accessible on the Internet.

We accept the following payment methods: Mastercard, CB, Visa, American Express, Paypal or Apple Pay.

Consult the payment conditions on the Payment and the General Terms and Conditions of Sales page..

Upon the terms and subject to the conditions of the right of revocation provisions of article L 121-20 et seq. of the French Consumer Code, you have the right to return or exchange a Hervé Chapelier product purchased from the website within fourteen (14) days from the date of receipt of the products ordered, without having to justify your decision or pay any penalties, except the return shipping costs. Once you have correctly filled in the revocation form, which you can find here, and sent it to our customer service department, you will be reimbursed for all sums paid, including delivery costs, in the case of an order delivered within the EU, or for the amount of the sale price of the returned item only, excluding delivery costs, in the case of a delivery outside the EU. See our General Sales Conditions for more information.

Our care recommendations are explained in the Care section of this Site..

To order a business gift, you can contact our Customer Service.
We will respond to your request as quickly as possible.