Delivery

DELIVERY COSTS

The prices that are quoted on the Site are inclusive of all sales or value added taxes and of customs duties, but they do not include the shipping costs. Those shipping costs are calculated after validation of the order at checkout, and they will vary based on the country of destination and the number of products on order. Chapelier uses outside carriers to deliver the products ordered from this Site, and it shall therefore remain free to retain any carrier that in its discretion it deems most suitable, which the Customer understands and irrevocably accepts without any reservation.  Chapelier remains, however, responsible for the delivery of the products ordered to the Customer.

The average delivery fees set out below are for information purposes only, and are subject to change.

For America : 43€

For Asia : 48€

For Europe : 29€

For France : 12€

DELIVERY PROCEDURE

Confirmed orders are shipped within seven (7) business days after the date of confirmation of the order, and in conformity with Article L-121 of the Consumer Code delivery is completed within thirty (30) days after such date by an independent third party carrier, except in the event of unforeseeable circumstances or force majeure cases that might delay or prevent the delivery notwithstanding the control, efforts, and diligence of Chapelier.

On the day the package is sent, you will receive an e-mail with the tracking number so that you can track your package on www.colissimo.com for delivery in France and in Monaco, and on www.fedex.com for delivery in Austria, Belgium, Denmark, Finland, Germany, Greece, Ireland, Italy, Japan, Kuwait, Luxembourg, Macau, Netherlands, Norway, Portugal, the Philippines, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, the United States, Canada, Australia, Taiwan, Singapore, Hong Kong, China and in South Korea.

In the event of a failure to deliver the goods under any order within thirty (30) calendar days after the date on which the applicable Customer’s order was confirmed, the Customer may terminate the Parties’ sale contract under the conditions of article L 114-1 of the French Consumer unless such failure resulted from a Force Majeure event or unforeseeable circumstances .

Your packages will be delivered upon signature only.

GIFTING

If you would like to send a gift :

You can add a personal message by filling out the gift message box on your order form and by signing your message.
You can also choose gift wrapping by checking this option on the order form. We will prepare your package with care for the person of your choice. The price of gift wrapping is $2, for United States orders, or €1.50, for all other destinations.

The person that you choose will receive the package in its gift wrap accompanied by your message in the form of a small Hervé Chapelier card.
Due to customs and other applicable legislation, the price of the products will be indicated on a statement included in the package.

Save time preparing and sending your package and benefit from the care that we put into all of your gift orders.
For any questions regarding delivery
Contact us at: online@hervechapelier.com